OUR STORY IN THE NEWS
Part of our story recently made the news- but what most people don’t know is how it began.
The water damage that led us to hire the contractor featured in this news story, was caused by Regency Homebuilders’ negligence. The faucets in all the bathrooms in our newly built home were installed without proper reach, contrary to manufacturer specifications and industry standards. Meaning if they were not turned on "full blast" they would drip back onto the counter.
We discovered this defect within our one-year warranty period and filed a warranty claim in 2022. Instead of honoring their warranty, Regency dismissed responsibility and now we are left deal with the costly aftermath- damage, repairs, and ultimately, a $26,000 loss to a fraudulent contractor.
This is what happens when builders refuse accountability, and families are left to pick up the pieces.
HOW does this happen you might ask?
How could a faucet be left running long enough to cause so much damage? From what we’ve pieced together, one of our young children used the bathroom in the middle of the night and, half-asleep, didn’t turn one of the handles fully off. The water slowly dripped onto the countertop- not into the sink- or roughly 48 hours (or less) before I caught it.
Why didn't you just replace the faucets?
That’s a great question.
Initially, we planned to wait until our builder’s warranty expired before replacing them, since making modifications during the warranty period could have invalidated our coverage. Unfortunately, life and priorities took over. As other parts of the home began to fail, those issues demanded our attention first. Between my 72–86 hour workweeks, Joe’s 24-hour sleepless shifts at the fire station and his second job, and raising six children, three older and three younger, replacing a faucet simply wasn’t at the top of the list.
Plus, as a quick fix we purchased an inexpensive and easy makeshift solution for the time being that was working for us- until it didn't.